FAQ
How to top up game balance?
Simply choose the game you want to top up, enter your game ID, select the amount, then choose a payment method. After successful payment, the balance will be added automatically.
Do I need a game account to top up?
Yes, you need an active game account because we need the ID or User ID to send the top up to your account.
Can I top up for my friend's account?
Yes. Make sure you enter your friend's ID or account data correctly so the balance is sent to the right account.
What payment methods are available?
Saldogame supports various payment methods including Dana, Gopay, OVO, ShopeePay, QRIS, Virtual Account, and Alfamart.
Why did my payment fail even though my balance was deducted?
This can happen due to connection issues or delayed confirmation from the payment provider. Please send your transaction proof to our CS team for resolution.
How long does it take for the balance to arrive after payment?
The top up process is instant, only taking seconds to a few minutes after successful payment.
I have paid, but the balance hasn't arrived. What should I do?
Please check your game ID and payment status again. If it still hasn't arrived after 10 minutes, send your payment proof to our Customer Service team for processing.
What is Saldogame's refund policy?
Refunds can be made if payment was successful but the digital product was not received. Refunds are processed through the same payment method within 3x24 hours after verification.
Top up went to the wrong ID, can it be transferred or refunded?
We apologize, if the top up was successful and went to the wrong destination ID due to input error, the transaction cannot be cancelled or transferred. Please make sure the game ID is correct before making payment.
Can I cancel a top up that has been paid?
Paid transactions cannot be cancelled, unless there is an error from our system.